The Celestial Moonstone Ring

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

At Elle Adore, we understand that receiving your order in a timely manner is important to you. We strive to deliver your purchase as quickly as possible while ensuring the highest quality and attention to detail.

Items will be sent out recorded delivery within 2-3 working days. They then may take a further 2-3 working days to arrive.

As some of our pieces involve a handmade element, please be aware that, on occasion, orders may take slightly longer to arrive. We appreciate your patience and understanding as we work to create the perfect jewellery pieces for you.

All orders are carefully packaged in eco friendly packaging to minimize our environmental impact. We're committed to providing a sustainable shopping experience that aligns with our values and yours.